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Frequently Asked Questions
What is your shipping Policy?
Covid-19: As of April 1, production and delivery is still operational from my print partners. They are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. We are experiencing an increase in production times. Not only do the extra deep-cleaning and sanitizing measures take time away from their printing process, but they are also experiencing an incredibly high volume of orders.
FOR PRINTS Shipping times currently range from 12 business days (normal 5 bus. day production + 7 bus. days delay). You will receive a tracking number as soon as your order has been shipped.
Please note that the carriers are experiencing a few days of delays as well. All teams are diligently working to get orders out. They are working as efficiently as possible while following the required guidelines to ensure the safety of their workers.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS At this time, shipping for oversized paintings (larger than 24") is unavailable. Local pickup to Chardon, OH can be arranged! Due to the restrictions in my area caused by Covid-19, I am unable to provide crated shipments. Thank you for understanding, and I will update this as soon as things change.
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. At this time, Original and Limited Edition artwork cannot be shipped internationally. Standard Ground Shipping is free on all Original Artwork and Limited Edition prints. An additional cost can be calculated for Expedited 2-Day Shipping, this will be determined by the size and weight of each piece.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | Free | $19.95 |
| 5 - 10 LBs | Free | $29.95 |
| 10-15 LB | Free | $39.95 |
| 15 LB + | Free | $49.95 |
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact example@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact brittanyselfe@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email brittanyselfe@gmail.com
WHO TO CONTACT?
You can reach out at any time by email brittanyselfe@gmail.com
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by following me on social media like Facebook and Instagram where I'm constantly sharing new work, upcoming exhibitions and my class schedule.
